What you are paying for when you choose Next Day delivery:
1/Royal Mail nextday delivery charge £6.95
2/Packing materials £1.50
3/Administrational costs £1.55
Profit accrued to Photo Memento for this service = Nothing
The charge of £10 is to pay for the Royal Mail service. It is not a premium to pay for the extra work involved in processing your order.
Although we make every effort to ensure your order is produced within this tight time scale it is not possible to guarantee delivery within a 24 hour time period.
We do not accept any responsibility or financial obligation to the customer if you choose this service. Similarly if you want delivery for Saturday Royal Mail charge more.
Please note we operate normal working hours Monday to Friday 9am to 5pm. It is between these hours we will reply to emails and process orders.
What should I do if my order does not arrive?
All orders should be dispatched within 5 working days of being placed. We send all orders by Royal Mail 1st class post. You will receive an email stating your order has been dispatched on that day. Occasionally orders get lost in transit. Unfortunately this system has no tracking information. If an item is lost Royal Mail will only confirm this after 15 days has passed since it was originally posted. Until that time we can not offer a replacement or refund. Either option will only be offered when we have received email or written confirmation from you stating you have not received your order. email email@example.com
We pack orders to arrive intact, however breakages do occur. If you receive a broken item please email us a photo of the breakage.We will not send a replacement before seeing a photo of the breakage. All replacements will be posted second class.